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Customer Service

There are 3 ways you can contact us:
a. Online customer service form (Recommended*)
b. Telephone
c. Fax


*We recommend that you use the online order enquiry form as it will help us to assess your query comprehensively.
Enquiries received on:
  • Monday to Friday will be replied to within 24 hours.
  • Saturday, Sunday and Holidays will be replied on the next working day.


A. Online Customer Service Form

Ask us a question and we will write back to you promptly!

Please fill in the complete form below and we will get in touch with you as soon as possible.

If you're inquiring about an order, please enter your Order Number and Order Date.

Fields marked with an * are required.
Your Name*
Your Email*
Category*



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Subject*
Your Message*

Enter the Code Shown*
(Code is case-sensitive)
      What's This
This helps to prevent automated submissions.

Complaint Escalation:
You can escalate your complaint to our Customer Service Manager, in case our customer support team is not able to resolve your issue within the committed time or you feel that your complaint or query is not properly addressed.
Please ensure that you include details of your previous complaint and reasons for your dissatisfaction. Please give us 2 working days to investigate your query and respond.

Click here to escalate your complaint.
B. Telephone Contact Number :
India: (91 22) 4030 1121
Timing : 0930 hrs to 1800 hrs IST
(Monday to Saturday)

In case you get an answering machine, please leave a detailed message with your Order Number and nature of the problem.

C. Fax Number :
India: (91 22) 4030 1152
USA: (866) 317-9308


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